'Contact centre' diaporamas de présentation

UCB Unified Communications for Business

3.53k views • 322 slides

E-services in the City of Stockholm

502 views • 31 slides

373 views • 28 slides

Leadership and Governance

Leadership and Governance. Innovation from Investment in Human Capital - A Turning Point for Financial Services. Themes. Crisis in Governance Excessive focus on shareholder value Weak leadership Transformation Focus on customer value Investment in human beings. Lessons from the UK.

514 views • 27 slides

397 views • 25 slides

Open your mind to a beating heart of IP Herman Abel Product Manager Aculab (stand 515)

Open your mind to a beating heart of IP Herman Abel Product Manager Aculab (stand 515) herman.abel@aculab.com Phone: +44 1908 273815. Agenda. Benefits of VoIP Challenges of VoIP and how they are addressed VoIP application example Key technologies for success of your VoIP project

383 views • 25 slides

Introducing BTEC Career Path

400 views • 20 slides

The road to NOW

The road to NOW. Discussion points. My career journey Transition between team Leader & Manager My formula to be successful as a manager What I look for in a Team Leader/ Team Manager A few tips. Career Journey. Carter Holt Harvey Panels 1999 to 2001 Customer Service Team Leader

349 views • 17 slides

343 views • 17 slides

City of Bristol College James Boston Business Advisor APPRENTICESHIPS

242 views • 14 slides

By: Bradley Barker

By: Bradley Barker. Mission Statement. The Canadian Red Cross mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world.

323 views • 12 slides

Current activity round-up

194 views • 12 slides

Would You Like Chips With That? Call Centres as Restaurants

Would You Like Chips With That? Call Centres as Restaurants. Owen D Leeds Liverpool Hope University College, Department Business and Management, Liverpool, United Kingdom, L16 9JD leedso@hope.ac.uk Beverly S Leeds University of Central Lancashire, Lancashire Business School

196 views • 12 slides

Customer Contact

262 views • 11 slides

CCMA Irish Contact Centre and Shared Services Awards 2011 Hints and Tips

CCMA Irish Contact Centre and Shared Services Awards 2011 Hints and Tips. Agenda. Why Enter the Awards Overview of 18 Awards Overview of the Judging Process Hints & Tips Dates for your Diaries Q & A. Why Enter The Awards?.

207 views • 11 slides

Assessing the quality impacts of posting Census Questionnaires

192 views • 10 slides

The Changing Face of the Contact Centre

The Changing Face of the Contact Centre. 18 th September 2013. How is your contact centre changing?. How do your tenants communicate with you?. Current communication challenges?. How are you connected to the internet?.

219 views • 10 slides

FCA/APCC liaison meeting 9 June 2014

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162 views • 4 slides

Welcome to The National Certificate in Contact Centre Operations

Welcome to The National Certificate in Contact Centre Operations. Ana Veljkovic Free phone: 0508 650 200 Extn 5773 Direct line: 04 913 5773 E-mail: ana.veljkovic@openpolytechnic.ac.nz. Karen Kane Free phone: 0508 650 200 Extn 5739 Direct line: 04 913 5739 E-mail:

140 views • 4 slides