'Customer channel' diaporamas de présentation

Segment Reporting, Decentralization, and the Balanced Scorecard

Segment Reporting, Decentralization, and the Balanced Scorecard. Chapter 12. Decentralization in Organizations. Benefits of Decentralization. Top management freed to concentrate on strategy. Lower-level managers gain experience in decision-making. Decision-making authority leads to

1.52k views • 119 slides

Customer's Perspective within Organisations

604 views • 41 slides

Agent Console Proof of Concept for Capita

Fully Integrated Multi-Channel Live Help. Agent Console Proof of Concept for Capita. K 2 C Overview. Cloud-based Customer Engagement solutions Focused on Online Sales & Customer Care market Substantial and Growing market opportunity

359 views • 25 slides

Consultant Briefing on Service Delivery Specialization

Consultant Briefing on Service Delivery Specialization. March 2009. Agenda. Services Channel Strategy Customer & Channel Needs Program Overview Customer & Channel Benefits Program Details Key Changes Go To Market Summary. Avaya Goals for Channel.

314 views • 15 slides