Customer coproduction - PowerPoint PPT Presentation

10 Keys for Reenergizing Quality (Dos and Don’ts)

10 Keys for Reenergizing Quality (Dos and Don’ts). S. Tom Foster, Jr. 4 th Annual Summit for Vocational Rehabilitation Program Evaluation and Quality Assurance Keynote Address September 2011 Tampa, FL. Getting Perspective. Take a step back… Where are we as a field? How can we improve?.

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302 views • 19 slides

Part 2

Part 2. FOCUS ON THE CUSTOMER. The Customer Gap. Consumer Evaluation Processes for Services. ___________________ attributes a consumer can determine prior to purchase of a product Experience Qualities attributes a consumer can determine after purchase (or during consumption) of a product

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224 views • 10 slides

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