Customer dialogue - PowerPoint PPT Presentation

Sales on the Move Niels van der Putten September 2012

Sales on the Move Niels van der Putten September 2012. Sales force environment is increasingly complex. Our sales forces are faced with an increasing challenging commercial environment with many factors influencing the customer dialogues.

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295 views • 15 slides

Customer Dialogue

Customer Dialogue. By: Baily Paulus. Argumentative Impatient Leave-me-alone Irritable/Moody Insulting Complaining Domineering/Superior Customers Suspicious Customers Slow/Methodical Customers Dishonest Customers. Types of difficult customers.

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321 views • 12 slides

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