'Customer focus' diaporamas de présentation

Operations Management

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Certified Professional Manufacturers Representatives

Building the Foundation CPMR 101. Certified Professional Manufacturers Representatives. Objectives. Build the foundation for 21st Century PMR Provide an overview of the concept of corporate culture

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Managing Quality (6) Learning Objectives

Managing Quality (6) Learning Objectives. Define quality and TQM Describe the ISO international quality standards Explain Six Sigma Explain how benchmarking is used Explain quality robust products and Taguchi concepts Use the seven tools of TQM.

1.06k views • 57 slides

Rules of Engagement

Rules of Engagement. Tools and Technologies for Managing the Customer Relationship. Stephen Shaw. December 18, 2001. Agenda. Overview What does CRM mean? Why is it a corporate priority? Guiding Principles What are the main principles of CRM? Core Requirements

589 views • 47 slides

Appraising Auditor Performance: Strategies and Lessons Learned

Appraising Auditor Performance: Strategies and Lessons Learned. Susan Cohen, City Auditor City of Seattle May 12, 2004. Agenda. Reflecting on performance appraisal experiences Lessons learned about performance appraisals

630 views • 38 slides

*Who We Are *Opportunities *Your Career

*Who We Are *Opportunities *Your Career. Virginia Tech Internship Carol Papillon February 26, 2003. Keith Feeney Senior Recruiter Maryland*Virginia* Delaware* DC. Marriott International. Sodexho Alliance. Contract Management. Contract Management North America. Contract

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Evaluation of Building Energy Performance Rating Methods ASHRAE TRP-1286 Initial Results

448 views • 24 slides

Efficiency-Responsiveness Framework of Supply Chain

Efficiency-Responsiveness Framework of Supply Chain. Functional Product. Innovative Products. Efficient Supply Chain. Responsive Supply Chain. Zone of strategic fit in supply chain. Responsive Supply Chain. Responsiveness Spectrum. Zone of Strategic Fit. Efficient Supply Chain.

1.36k views • 22 slides

Baldrige National Quality Program

Baldrige National Quality Program. Baldrige National Quality Program. Education Criteria for Performance Excellence . Seven Categories of the Education Criteria. Leadership Strategic Planning Customer Focus Measurement, Analysis, and Knowledge Management Workforce Focus

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Baldrige National Quality Program

Baldrige National Quality Program. Criteria for Performance Excellence. Seven Categories of the Business/Nonprofit Criteria. Leadership Strategic Planning Customer Focus Measurement, Analysis, and Knowledge Management Workforce Focus Process Management Results.

351 views • 21 slides

Baldrige National Quality Program

Baldrige National Quality Program. Baldrige National Quality Program. Education Criteria for Performance Excellence . Seven Categories of the Education Criteria. Leadership Strategic Planning Customer Focus Measurement, Analysis, and Knowledge Management Workforce Focus

318 views • 21 slides

Leadership alignment with culture and values

Leadership alignment with culture and values. Derek Kypriotis, Central Gippsland TAFE and Marg Scott, Gordon Institute of TAFE. Culture.

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Vision to Action

Demonstration of photos, illustration and info graphic use

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Good Manufacture Practices FOOD INDUSTRY

Good Manufacture Practices FOOD INDUSTRY. Documentation and Records: Preparation of process documents: Productive Process Plan (HACCP) Generate, file, conserve and store process records Production and Process Control: Food risks control

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Nonprofit Category

2011. Malcolm Baldrige National Quality Award. Nonprofit Category. Baldrige Performance Excellence Program | www.nist.gov/baldrige. Addition of Nonprofit Category. 2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations.

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APPROACHES TO MANAGEMENT

APPROACHES TO MANAGEMENT. CLASSICAL APPROACHES SCIENTIFIC MANAGEMENT. MENTAL REVOLUTION BUILD A BODY OF KNOWLEDGE SEPARATE PLANNING AND DOING ONE BEST WAY - TIME & MOTION STUDIES SELECT AND TRAIN REWARD FOR PERFORMANCE COOPERATE. CLASSICAL APPROACHES GENERAL ADMINISTRATION. HENRI FAYOL

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Lifelong Learning Institute

247 views • 8 slides