Customer rage - PowerPoint PPT Presentation

Online Dispute Resolution And Customer Support

Online Dispute Resolution And Customer Support. ODR2011 Jo DeMars President, DeMars &amp; Associates, Ltd. NetNeutrals.com www.netneutrals.com. DeMars &amp; Associates, Ltd. Founded in 1988 Headquarters in Waukesha, WI Activities : Training, public policy forums,

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612 views • 46 slides

Productivity in Services

Productivity in Services. Prof. Fred Phillips April 20, 2014. Introductory Talk: Productivity in Retailing. Agenda. The sad state of US retail - details Customer rage The service “ cost disease ” Can we find our way out of this mess?.

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363 views • 24 slides

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