'Customer responses' diaporamas de présentation

Chapter 10: Crafting the Service Environment

Services Marketing 7e, Global Edition. Chapter 10: Crafting the Service Environment. Overview of Chapter 10. 1. What is the Purpose of Service Environments ? 2. Understanding Consumer Responses to Service Environments 3. Dimensions of the Service Environment

699 views • 32 slides

Chapter 10: Crafting the Service Environment

Chapter 10: Crafting the Service Environment. Overview of Chapter 10. What is the Purpose of Service Environments? Understanding Consumer Responses to Service Environments Dimensions of the Service Environment Putting It All Together. What is the Purpose of Service Environments?.

1.12k views • 30 slides

131 views • 7 slides

Setting and meeting the right customer Service expectations can increase your customer satisfaction. You can consistently set realistic goals, outdo customer expectation and increase customer satisfaction.

90 views • 6 slides

Four Major Criterions to meet your Customer&Service Expectations -Kapture CRM

Setting and meeting the right customer Service expectations can increase your customer satisfaction. You can consistently set realistic goals, outdo customer expectation and increase customer satisfaction.

154 views • 6 slides