'Customer service mindset' diaporamas de présentation

3. A State provided 2.01

1.What type of information concerning policies and procedures do employees often extract from an internal business report? A. Customer profiles B. New personnel regulations C. Industry research data D. Former local competitors.

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2.02 Questions and Answers

2.02 Questions and Answers. What should you do to demonstrate a customer-service mindset in the following situation: A loyal customer states in a calm tone that she was charged incorrectly for several sales items?. A:make sure the mistake is corrected B:blame the billing department

357 views • 25 slides

2.02 Questions and Answers

2.02 Questions and Answers. What should you do to demonstrate a customer-service mindset in the following situation: A loyal customer states in a calm tone that she was charged incorrectly for several sales items?. A:make sure the mistake is corrected B:blame the billing department

345 views • 25 slides

Marketing Indicator 2.02

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