'Customer touchpoints' diaporamas de présentation

Graphic Section Divider

Graphic Section Divider. Delivering a Modern Service Experience. Brian Raboin, Hosting.com Michele Watson, Match.com Jim Ferron, Nintendo of America Joe McGinnis, SiriusXM Christine Viera, Oracle. Christine Viera VP, Applications Business Group, CX Service. Focus :

281 views • 11 slides

Maximizing Customer Lifetime Value

Maximizing Customer Lifetime Value. Customer Profitability. Customer Equity. Lifetime Value. Estimating Lifetime Value. Annual customer revenue: $500 Average number of loyal years: 20 Company profit margin: 10 Customer lifetime value: $1000. What is Customer Relationship Management?.

255 views • 10 slides

Case Study 2 Chap. 7 IS in the HR Department

85 views • 0 slides