'Customers effectively' diaporamas de présentation

CHAPTER EIGHT

CHAPTER EIGHT. Customer Service in a Diverse World. L EARNING O BJECTIVES. Recognize differences are NOT bad Develop sensitivity to uniqueness Understand need to treat customers as individuals Determine actions for dealing with people Identify factors that make people diverse

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Queue Manager Products by Q-Manager

Q-Manager, India's No.1 queue management company, diversified into field of wire products with an aim to provide high quality products to Indian market. Producing innovate high quality products at very reasonable proces. We deliver top-quality products which are highly durable and rust-resistant. The robust design enables our products to withstand tough Indian conditions.

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For Cheap Flights Booking - American Airlines Reservations

American Airlines reservation portal is available to world wide flight ticket booking. Book Tickets on up to 30% discounts. We are available 24*7.Call Toll-free no. 1 833 888 2221.

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What Is The Importance Of Facebook Ads In Ecommerce?

Are you thinking of expanding your eCommerce store & draw effective leads? Read our blog to know how Facebook Ads can do the trick for you cost effectively @ https://www.webguru-india.com/blog/what-is-the-importance-of-facebook-ads-in-ecommerce/

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Benefits of Hiring Whatsapp Marketing Company in Indore

Whatsapp is fast gaining its population among the generation and this has directed the companies towards adopting it as a great marketing tool.

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How to make your appointment setting campaign more effective?

Appointment Setting Services at Abstract Marketing Group identifies the qualified Business leads which introduces your product/service to the market place

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Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND u2013 09901366442 u2013 09902787224 Information System for Managers 1. Today companies are using various touch-points to interact with their customers constantly. These customers are responsible for spreading electronic word-of mouth thereby influencing others. Youu2019re the owner of Snackathon, a subscription service that delivers snacks to homes and offices. Snackathon partners with grocers and other businesses and also sells directly to consumers. As an organization that has traditionally been dealing with customeru2019s offline, you realize the need to move online and dive deeper into analytics that help you understand why your customers left, if theyu2019re thinking about leaving, and how you can work to keep them on board. What are the pros and cons of using analytics to engage with customers effectively? Justify your standpoint. (10 Marks) 2. 10 Street Cafu00e9 is a chain you have started from scratch a few years ago. After breaking even, recently your cafu00e9s are gaining popularity and you are expanding your business. The growth is rapid and your staff seems unprepared for the increase in volume of customers and managing the interactions smoothly. On hiring a consultant to help you improve your customer experience, he recommends to invest in a Customer Relationship Management (CRM) system. As a consultant, how would you point out the benefits of CRM system to the client and highlight points to ponder before and during the implementation of such a system? (10 Marks) 3. Technology at the dining table (apps like Uber Eats, Swiggy, Zomato) is gaining firmer ground in India. Placing orders for food online is popular, especially among millennials, leading food delivery platforms to embrace analytics in a big way to better read fast-changing consumer behavior, minimize errors and enhance customer experiences. The primary reasons for this growing popularity can be attributed to the rise in the number of digital natives, improved internet connectivity, competitive pricing, quick delivery, variety of restaurants onboard, simple user interface and availability across different platforms. a. How do you think these companies use analytics to give customers a great experience, unlock business growth and drive operational efficiency? (5 Marks) b. Define Social Media and explain how these companies use Social Media to increase their business? Is it a wise choice to use social media to connect with customers? (5 Marks) Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND u2013 09901366442 u2013 09902787224

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NMIMS 2019 JUNE SOLVED ASSIGNMENTS - How do you think these companies use analytics to give customers a great experience

Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND u2013 09901366442 u2013 09902787224 Information System for Managers 1. Today companies are using various touch-points to interact with their customers constantly. These customers are responsible for spreading electronic word-of mouth thereby influencing others. Youu2019re the owner of Snackathon, a subscription service that delivers snacks to homes and offices. Snackathon partners with grocers and other businesses and also sells directly to consumers. As an organization that has traditionally been dealing with customeru2019s offline, you realize the need to move online and dive deeper into analytics that help you understand why your customers left, if theyu2019re thinking about leaving, and how you can work to keep them on board. What are the pros and cons of using analytics to engage with customers effectively? Justify your standpoint. (10 Marks) 2. 10 Street Cafu00e9 is a chain you have started from scratch a few years ago. After breaking even, recently your cafu00e9s are gaining popularity and you are expanding your business. The growth is rapid and your staff seems unprepared for the increase in volume of customers and managing the interactions smoothly. On hiring a consultant to help you improve your customer experience, he recommends to invest in a Customer Relationship Management (CRM) system. As a consultant, how would you point out the benefits of CRM system to the client and highlight points to ponder before and during the implementation of such a system? (10 Marks) 3. Technology at the dining table (apps like Uber Eats, Swiggy, Zomato) is gaining firmer ground in India. Placing orders for food online is popular, especially among millennials, leading food delivery platforms to embrace analytics in a big way to better read fast-changing consumer behavior, minimize errors and enhance customer experiences. The primary reasons for this growing popularity can be attributed to the rise in the number of digital natives, improved internet connectivity, competitive pricing, quick delivery, variety of restaurants onboard, simple user interface and availability across different platforms. a. How do you think these companies use analytics to give customers a great experience, unlock business growth and drive operational efficiency? (5 Marks) b. Define Social Media and explain how these companies use Social Media to increase their business? Is it a wise choice to use social media to connect with customers? (5 Marks) Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND u2013 09901366442 u2013 09902787224

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