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Should You Deploy Chatbots In Ecommerce Website?

Unlike conventional software programs, chat robots or chatbots are designed with capability to simulate human conversation. The chatbots leverage artificial intelligence (AI) technologies to mimic conversation with human being. A number of high-traffic websites nowadays implement chatbots to conduct conversation with website visitors through both textual and auditory methods. While developing an eCommerce website, you must consider deploying chatbots to automate common and routine communication tasks. The chatbots can be used as a modern and efficient alternative to contact forms, emails, and phone calls.

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