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Leveraging Technology

Title Slide Heading • Font: Calibri, 24 pt • Color: White Secondary Heading • Font: Calibri, Bold, 16 pt • Text color: 196 / 214/ 0 NO SLIDE NUMBER Click on the corner of this text box to delete . Leveraging Technology. Bob Clark, MISER Development Director

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649 views • 42 slides

Overview

Call Center Designer ™ is used to calculate optimum agent levels based on desired service levels. SimACD ™ provides the industry’s best software simulation of ACD dynamics that simulates call handling, queuing, abandonment, caller re-try, overflow and blockage.

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298 views • 17 slides

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