'Evaluating virtual reference services' diaporamas de présentation

Using Virtual Reference Services to Embed the Library in the Academic Workflow

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Effective Reference Encounters: Achieving Service Excellence

Effective Reference Encounters: Achieving Service Excellence. Preconference Presented by Marie L. Radford, Ph.D. mradford@scils.rutgers.edu British Columbia Library Association, Burnaby, BC, Canada 1:30pm-4:30pm April 16, 2009. AGENDA. Defining & Delivering Excellent Service

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The Importance of an Engagement-Centered Approach to Library Services

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Marie L. Radford, Ph.D., Rutgers University Lynn Silipigni Connaway, Ph.D., OCLC

Extending Our Virtual Reach: A Longitudinal Study of Query Type & Accuracy in Live Chat & IM Reference. ALISE Conference Dallas, TX January 17-20, 2012. Marie L. Radford, Ph.D., Rutgers University Lynn Silipigni Connaway, Ph.D., OCLC.

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Seeking Synchronicity: Evaluating Virtual Reference Transcripts

Seeking Synchronicity: Evaluating Virtual Reference Transcripts. Presented by Marie L. Radford and Lynn Silipigni Connaway 2006 ALISE Conference San Antonio, TX, January 16-19, 2006 . Presenters Marie L. Radford, Ph.D. Associate Professor, Rutgers University, SCILS

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Face-Work in Chat Reference Encounters

Face-Work in Chat Reference Encounters. Presented by Marie L. Radford and Lynn Silipigni Connaway Library Research Round Table June 24, 2006 ALA, New Orleans, Louisiana. Presenters. Marie L. Radford, Ph.D. Associate Professor, Rutgers University, SCILS

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Marie L. Radford, Ph.D. Associate Professor Rutgers, The State University of New Jersey

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Thriving on Theory: A New Model for Synchronous Reference Encounters

Thriving on Theory: A New Model for Synchronous Reference Encounters . Marie L. Radford, Ph.D. Associate Professor, Rutgers, The State University of NJ Lynn Silipigni Connaway, Ph.D. Senior Research Scientist, OCLC. ASIS&T 2009 Annual Meeting November 6-11, 2009 Vancouver, BC .

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Thriving on Theory: A New Model for Synchronous Reference Encounters

Thriving on Theory: A New Model for Synchronous Reference Encounters. Marie L. Radford, Ph.D. Associate Professor, Rutgers, The State University of NJ Lynn Silipigni Connaway, Ph.D. Senior Research Scientist, OCLC. ASIS&T 2009 Annual Meeting November 6-11, 2009 Vancouver, BC.

273 views • 19 slides

Click, Call, or Come on In! Connecting to Millennials in FtF & VR Encounters

Click, Call, or Come on In! Connecting to Millennials in FtF & VR Encounters. R U Communicating? Speaking the Language of Millennials ACRL, University Library Section ALA Annual Conference Saturday, June 28, 2008, Anaheim, CA Marie L. Radford, Ph.D.

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ASK?AWAY USERS GROUP October 19, 2006 AGENDA

ASK?AWAY USERS GROUP October 19, 2006 AGENDA. Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives. Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives.

290 views • 18 slides

About Face Threat: An Analysis of Negative Behaviors in Computer-mediated Communication

About Face Threat: An Analysis of Negative Behaviors in Computer-mediated Communication.

263 views • 14 slides