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Faulty merchandise - PowerPoint PPT Presentation

Service and Follow-Up for Customer Retention

Service and Follow-Up for Customer Retention. 13. Chapter. 13. Chapter. Main Topics. The Business Tree of Life: Service The Importance of Service and Follow-Up Building a Long-Term Business Friendship Relationship Marketing and Customer Retention The Product and Its Service Component

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Faulty merchandise - PowerPoint PPT Presentation

Service and Follow-Up for Customer Retention