100+ Foster customer loyalty PowerPoint (PPT) Presentations, Foster customer loyalty PPTs

Foster customer loyalty - PowerPoint PPT Presentation

Databases and Marketing

Databases and Marketing. Customer databases Data Warehouses Database Mining. Customer experience management (CEM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.

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795 views • 70 slides

Chapter 4: Logistics Customer Service

Chapter 4: Logistics Customer Service. Skip: Determining Optimum Service Levels (pp. 97-100) Skip: Service as a Loss Function (pp. 100-101) Definition and Measurement. Fundamental Tradeoff Sales-Service and Cost-Service relationships. Service as a Constraint. Contingencies.

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3.07k views • 14 slides

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Foster customer loyalty - PowerPoint PPT Presentation

Databases and Marketing

Chapter 4: Logistics Customer Service