'Gerry mcgovern' diaporamas de présentation

Top Tasks Management

Top Tasks Management. Lisbon, May 17, 2012 Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. @gerrymcgovern. B. A. Tasks Pie Chart. Top 20 Tasks. Bottom 20 Tasks. CONVENIENCE. SPEED. PRICE. WEB. PHONE. SIMPLICITY. FACE-TO-FACE. FREQUENCY.

1.06k views • 90 slides

WEB SUPPORT BEST PRACTICE

WEB SUPPORT BEST PRACTICE. January 17, 2011 Gerry McGovern gerry@customercarewords.com Gord Hopkins gord@customercarewords.com www.customercarewords.com. Places. Large Metro Area. Populated Area. Cities. Capital Cities Of Canada. Useless Links. Tools. Content. Stuff.

739 views • 59 slides

Creating Web documents

Creating Web documents. Questions on JavaScript Hints calendar example "Great homepages really suck" Homework: Project 3. Questions on JavaScript. How were these done? What JavaScript features? date at top of page rollover image swap slide show status line coffee shop 'virtual dog'.

214 views • 12 slides

Segmenting top tasks data UK National Health Service

Segmenting top tasks data UK National Health Service. Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. Tasks Voting Trends. Children. Gender. Region. Occupation. Age. Segmenting top tasks data UK National Health Service. Gerry McGovern

176 views • 9 slides

Making employees more productive Tetra Pak Intranet

441 views • 8 slides

Low Fares or Cheap Flights Using Customer Language

181 views • 6 slides

Customer Language Vs Organization Language Pioneer

Customer Language Vs Organization Language Pioneer. Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. Dealer Locator. UK + 80% Holland +100%. Customer Language Vs Organization Language Pioneer. Gerry McGovern gerry@customercarewords.com

133 views • 6 slides

Microsoft Excel Top Tasks vs Tiny Tasks

Microsoft Excel Top Tasks vs Tiny Tasks. Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. #3 Hide Pages from Search. Sum / add a number. Print Address labels. Set print area. Microsoft Excel Top Tasks vs Tiny Tasks. Gerry McGovern

213 views • 6 slides

Avoiding Dirty Magnets in Web Navigation Design

Avoiding Dirty Magnets in Web Navigation Design. Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. Mary Meeker, 2010. Places. Large Metro Area. Populated Area. FVCS. Capital Cities Of Canada. Useless Links. Tools. Content. Stuff. Infinity &

197 views • 6 slides

Simplicity @ HSBC Hong Kong

Simplicity @ HSBC Hong Kong. Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. 2 enquires a week. 180. $20 M. $1 M. Simplicity @ HSBC Hong Kong. Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern.

116 views • 5 slides