Goal relevance - PowerPoint PPT Presentation

Customer Anger: can (should) we do anything about it?

Customer Anger: can (should) we do anything about it?. Professor Janet R. McColl-Kennedy Director of Research Professor of Marketing UQ Business School, University of Queensland 1 June 2007. Importance. Anger is frequently experienced in our daily lives, especially at work

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480 views • 35 slides

Emotion-Driven Reinforcement Learning

Emotion-Driven Reinforcement Learning. Bob Marinier &amp; John Laird University of Michigan, Computer Science and Engineering CogSci’08. Introduction. Interested in the functional benefits of emotion for a cognitive agent Appraisal theories of emotion PEACTIDM theory of cognitive control

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460 views • 22 slides

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