Goal specification - PowerPoint PPT Presentation

Content

The Psychology of Service: Interacting with Customers and Clients Part I Dieter Zapf Valencia 12th March 2008. Content. What is service? Emotional labour – emotion work Emotional job requirements Antecedents of Emotion Work and Emotional Job Requirements

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Autonomy

Autonomy. Model-based Embedded and Robotic Systems Group (MERS) Graduate Open House. The Need for Autonomy. Europa Probe. Space systems must handle Faults and anomalies Cooperative exploration Long-term science operations Increasingly ambitious goals. MER Memory Leak.

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