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Guest cycle - PowerPoint PPT Presentation

Chapter 4: The Guest Cycle

Chapter 4: The Guest Cycle. 4.1: Stages in the Guest Cycle. Four Stages of Guest Cycle. There are four stages in the guest cycle that determine the flow of business: Pre-arrival Arrival Occupancy Departure. Pre-Arrival. The guest chooses a hotel during this stage

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Chapter 5, Section 2

Chapter 5, Section 2. The Guest Cycle. The Guest Cycle. Components of the Registration Record. Guest name and billing information Intended method of payment Planned length of stay Any special needs or preferred room location Guest telephone numbers Guest signature. Section 5.2 Quiz.

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Guest cycle - PowerPoint PPT Presentation

Chapter 4: The Guest Cycle

Chapter 5, Section 2