100+ Hapter 5 listening PowerPoint (PPT) Presentations, Hapter 5 listening PPTs

Hapter 5 listening - PowerPoint PPT Presentation

C hapter 5: Listening to the Customer

C hapter 5: Listening to the Customer. Learning Outcomes. 5-1 Describe why listening is important to customer service. 5-2 Define the four steps in the listening process. 5-3 List the characteristics of a good listener. Learning Outcomes. 5-4 Recognize the causes of listening breakdown.

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Hapter 5 listening - PowerPoint PPT Presentation

C hapter 5: Listening to the Customer