Help desk staff - PowerPoint PPT Presentation

REI Case Study

REI Case Study. Climbing to New Heights Within your Help Desk with Dave Stockwell Help Desk Supervisor Recreational Equipment, Inc. www.rei.com. REI Case Study. Climbing to New Heights Within your Help Desk 3 Keys to a successful deployment of your workforce management system.

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Customer Care for Assistants

Customer Care for Assistants Induction and basic guidelines Good Customer Care Smile! A smile can even be ‘seen’ over the telephone. Wear your identity badge Be approachable If you know the students name, use it. It gives a nice friendly feel to the interaction

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