'Incident management process' diaporamas de présentation

CHAPTER 5

CTS 217: Computer Training & Support. CHAPTER 5. Help Desk Operation. Chapter Objectives. In this chapter, students will learn about: Help desk operation procedures The multilevel support model The incident management process The physical layout of help desk work areas

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Incident Investigation Analysis and Sharing

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Tivoli Service Request Manager

Tivoli Service Request Manager . Presented by: Bakker Shamel. Service Request. The Service Desk contains several Process Management applications and supporting applications to manage execution of the Service Management processes, such as: Service Request Incident Problem Solutions

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SYMIAN: Analysis and Performance Improvement of the IT Incident Management Process

SYMIAN: Analysis and Performance Improvement of the IT Incident Management Process. Group 5 Presented by Xiao ZHENG Jiaming GUO 09/10/2012. OUTLINE. 1. Introduction 2. SYMIAN TOOLS SYMIAN Model of IT Support Organizations Options for Optimizing Performance

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Unit 1: Course Overview Intermediate ICS for Expanding Incidents

Unit 1: Course Overview Intermediate ICS for Expanding Incidents. Instructor Introductions. Name, job title, and organization Experience using the Incident Command System (ICS). Course Logistics. Course agenda Sign-in sheet Housekeeping Breaks Message and telephone location

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IT Services Transition IT Service Management Working Session

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