'Internal customer' diaporamas de présentation

The Highly Influential Talent Development Practitioner

Quality Management Systems Professional Sandia National Labs. The Highly Influential Talent Development Practitioner. Katie Snapp. ROADMAP. Why influence and where does this fit in? The anatomy of an influencing discussion & why it works Tips and techniques in each of the 4 steps

411 views • 41 slides

Customer Focus & Satisfaction

Customer Focus & Satisfaction. Chapter Outline. Customer focus and orientation Customer satisfaction Model Who is the Customer? Customer Perception of Quality Feedback Using Customer Complaints Service Quality Translating Needs into Requirements Customer Retention.

3.36k views • 38 slides

Service: Critical Success Factor

Service: Critical Success Factor. Speaker Min Swe Oo. January 25, 2009 Myanmar Info Tech Conference Hall. Service - A Definition. Service is the ongoing relationship between: BUYER (Customer) & PROVIDER (You)

511 views • 36 slides

474 views • 32 slides

Building Great Customer Service

Building Great Customer Service. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic tenets of providing good customer service Discuss the two types of customers Examine the traits of healthy helping relationships Reveal what customers really need

307 views • 29 slides

How to improve communication and selling skills

How to improve communication and selling skills. Presented by: Xiuqin Cai ( sophie ). Who are our customer?. External customer: Individual customer (shopper) Organizations (supermarket) Internal customer: Service partners The employees contractors. ways to contact potential customer.

565 views • 20 slides

Managing IT Risk during a Global Business Merger

Managing IT Risk during a Global Business Merger. Cheryl Danson April 2005. Managing the IT challenges and risks in a Global Business Merger. My presentation is about Managing the IT challenges and risks in a Global Business Merger

292 views • 19 slides

customer service

customer service - Soft Skills Training

301 views • 18 slides

Bankwide Service Recognition Program

Bankwide Service Recognition Program. Why Service? The need for M&T to differentiate itself from our competition Higher levels of customer service lead to higher customer satisfaction Higher customer satisfaction leads to higher average profitability per customer and improved retention rates

272 views • 17 slides

Customer Service

Our Customer Service Training conducted for Retail Training focuses on training of core customer service skills. Our soft skills training material on customer service is used by numerous companies.

4.51k views • 16 slides

Team Xerox Product Design Specification

Team Xerox Product Design Specification. Mechanical Engineering Design Team Jeff Carpenter Charlie Morris David Postel Jeremy Ryatt Electrical and Computer Engineering Design Team Reuben Bellika Viet Bui PSU Faculty Advisor Mark Weislogel, PhD Xerox Industry Advisor Trevor Snyder, PhD.

282 views • 14 slides

Chapter 4 Purchasing and facilities management

Chapter 4 Purchasing and facilities management. Program. The role and position of purchasing in a facilities environment Key success variables for purchasing in a facilities environment Measures aimed at improving the effectiveness of purchasing

183 views • 14 slides

How do I measure IT Performance?

How do I measure IT Performance?. Chapter 9 MISY 300. What does performance mean to IT? What does performance mean to business? Why are these questions important? Success of IT performance is critical to success and competitive positioning of the business.

222 views • 12 slides

DHL Exel Supply Chain

692 views • 12 slides

Customer Service Test

Customer Service Test

644 views • 11 slides

Service First Objectives

Service First Objectives. Help you to better understand what comprises your BEST; Learn how to make sure your BEST is clear to others; and Provide tools to help reduce stress arising from conflict or negative situations. Going The DISTANCE. What kind of commitment does it take?.

209 views • 11 slides

Handout 1: Types of customer

PowerPoint presentation. Handout 1: Types of customer. Principles of providing administrative services. Types of customer. Customers may be internal external to an organisation. Internal customers. the person working next to you your line manager

96 views • 9 slides

ISO 9001:2008 STANDARDS

ISO 9001:2008 STANDARDS. ISO 9001 : 2008 MEANS CLEAN OFFICE & CLEAN SHOP FLOOR. MANAGEMENT REPRESENTATIVE. ISO 9001 STANDARDS. ISO 9001 : 2008 MEANS DO WHAT YOU WRITE & WRITE WHAT YOU DO. MANAGEMENT REPRESENTATIVE. ISO 9001 STANDARDS. OUR CONCEPT OF

174 views • 5 slides

Sourcing Review Process

Sourcing Review Process . When engaging in a complex sourcing project, it is important to have ongoing reviews with Procurement leadership. Each step below represents a leadership review:. 1. 2. 3. 4. Create a bid/negotiation strategy (ppt.), include:

166 views • 1 slides

Purpose & Outcome

Internal Customer Care. One / Three Day(s). Purpose & Outcome.

112 views • 1 slides