It failures - PowerPoint PPT Presentation

Lessons Learned from Two IT Failures

Lessons Learned from Two IT Failures. Farrokh Alemi Ph.D. Lee Baliton. Case Study. Interpractice Inc. ($15 million and 7 years wasted) Web-based services to patients of an HMO Telepractice Inc. ($6 million &amp; 3 years wasted) Computer services via telephone to patients of an HMO.

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When IT fails?

When IT fails?. During IT Production Operations. During IT Dev Projects. Senior Managers CANCEL IT production services because of stakeholders’ satisfactions of: Escalating Service costs Poor service quality eg reliability, time to deliver Safety / Security Concerns

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278 views • 9 slides

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