'It service management' diaporamas de présentation

INFORMATION MANAGEMENT SERVICES

INFORMATION MANAGEMENT SERVICES. Tender Briefing Session CFO/ITS/050/01. Information Management Services. Information Management Services. Information Management Services. Information Management Services Background.

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ITIL @ Deakin

ITIL @ Deakin. Richard Tan Head, Information Technology Services Division DEAKIN UNIVERSITY 14 th October 2003. Overview. Some Background Why ITIL? What are we doing? How did we get here? What are our timeframes? How are we doing it? Awareness & Training Tools, what tools?.

530 views • 34 slides

ITIL

ITIL. A Team GALIP Presentation. A. Silverman, N. Elovitz, L. Johnson, M. Saxena, W. Zhao. Agenda. Key Concepts ITIL Framework ITIL Service Delivery ITIL Service Support Service Desk ITIL in Practice Q&A. Key Concepts. Enterprise Database Infrastructure. CRM DB. ERP DB. App1 DB.

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Best practices for Network Infrastructure Management - a case study of IT Infrastructure Library (ITIL)

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Global IT Helpdesk Transformation

HDI North Coast Chapter August 17, 2011. Global IT Helpdesk Transformation. Scott Kessler Solutions Architect. Jerry McElhone Global Business Unit Leader. Answers First.

1.2k views • 20 slides

Information Technology Service Management (ITSM)

Information Technology Service Management (ITSM) . Michael Indence. What is ITSM?. IT Service Management is the management of quality IT services Focus is on Process, People, and Technology

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What Models Should IT use?

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Global standards in IT Helping Business IT Alignment

Global standards in IT Helping Business IT Alignment. EXIN: The Examination Institute for Information Science. EXIN Examination Institute for Information Science. Over 30 years of experience. Setting the standard for qualification of IT Professionals.

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How do E&P companies run better with SAP?

How do E&P companies run better with SAP?. Innovation drivers in oil and gas. Shifting Demand and Supply Patterns. Geographical match of supply and demand Oil price volatility Evolving energy markets High growth rates in emerging countries. Increased Governmental Regulation.

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2012 Infotec Conference Leveraging the Cloud to Increase Availability and Improve Resilience

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