'Level mgmt' diaporamas de présentation

Lecture no 21: The 10 ITIL core processes

Lecture no 21: The 10 ITIL core processes. TDT4285 Planlegging og drift av IT-systemer Spring 2011 Anders Christensen, IDI. Service desk. Goal : The service desk is an ITIL function which is single point of contact (entry) that handles all requests from the users.

254 views • 14 slides

Lecture no 14: The 10 ITIL core processes

Lecture no 14: The 10 ITIL core processes. TDT4285 Planlegging og drift av IT-systemer Spring 2007 Anders Christensen, IDI. Service desk. Goal : The service desk is an ITIL function which is single point of contact (entry) that handles all requests from the users.

225 views • 14 slides

Forelesning nr 13: Oversikt over ITIL

276 views • 12 slides