Mhs help desk - PowerPoint PPT Presentation

MHS Help Desk Overview for TRICARE Data Quality Course

MHS Help Desk Overview for TRICARE Data Quality Course. September 15, 2009. Purpose. Information briefing: Provide overview of MHS Help Desk contract scope and current operation including: MHS Tier support structure MHS trouble ticket process Performance metrics/call volume

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510 views • 16 slides

August 2010

MHS Gov Service DeskManager. TIMPO MHS Service Desk. August 2010. Introductions. MHS Service Desk Manager (GOV TM). 2. Agenda. Past, Present &amp; Future Site Metrics Remedy DMHRSi Questions &amp; Discussion. 3. PAST: The BOC, The NOC &amp; The Help Desk. MHS Help Desk.

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275 views • 15 slides

MHS Help Desk Overview for TRICARE Data Quality Course

MHS Help Desk Overview for TRICARE Data Quality Course. Presenters: Mr. Bruce Faraglia, Government Task Manager and Mr. John Simmons February 12, 2008. Purpose. Information briefing: Provide overview of MHS Help Desk contract scope and current operation including:

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664 views • 14 slides

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