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MHS Service Desk

MHS Service Desk

MHS Service Desk. Introductions. TeAM Program Management Support MHSSD Program Manager MHS Service Desk Director SSD&T / CTO Director of Service Operations. Overview. The Military Health Systems Service Desk (MHSSD) is the entry point into the MHS IT customer support infrastructure .

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426 views • 19 slides
MHS Help Desk Overview for TRICARE Data Quality Course

MHS Help Desk Overview for TRICARE Data Quality Course

MHS Help Desk Overview for TRICARE Data Quality Course. February 10, 2009. Purpose. Information briefing: Provide overview of MHS Help Desk contract scope and current operation including: MHS Tier support structure MHS trouble ticket process Performance metrics/call volume

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281 views • 15 slides
MHS Service Desk Overview for TRICARE Data Quality Course

MHS Service Desk Overview for TRICARE Data Quality Course

MHS Service Desk Overview for TRICARE Data Quality Course. March 4, 2010. Purpose. Information briefing: Provide overview of MHS Service Desk (formerly MHS Help Desk) contract scope and current operation including: MHS Tier support structure

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365 views • 15 slides
Military Health System e-Learning Initiative Oracle World 2005 San Francisco, CA

Military Health System e-Learning Initiative Oracle World 2005 San Francisco, CA

Military Health System e-Learning Initiative Oracle World 2005 San Francisco, CA. September 22, 2005. Who We Serve. Military Heath System (MHS) TRICARE 500 Medical Treatment Facilities World Wide 170,000 Staff 9.2 Million Patients 37 Billion Dollar Annual Operating Budget.

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151 views • 15 slides
MHS Service Desk Overview

MHS Service Desk Overview

MHS Service Desk Overview. TRICARE Data Quality Training Course May 20, 2010. Purpose. Information briefing: Provide overview of MHS Service Desk (formerly MHS Help Desk) current operation: MHS Tier support structure MHS incident ticket (formerly trouble ticket) process

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1.33k views • 14 slides
MHS Service Desk Overview

MHS Service Desk Overview

MHS Service Desk Overview. TRICARE Data Quality Training Course May 20, 2010. Purpose. Information briefing: Provide overview of MHS Service Desk (formerly MHS Help Desk) current operation: MHS Tier support structure MHS incident ticket (formerly trouble ticket) process

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390 views • 14 slides
MHS Help Desk Overview for TRICARE Data Quality Course

MHS Help Desk Overview for TRICARE Data Quality Course

MHS Help Desk Overview for TRICARE Data Quality Course. August 12, 2008. Purpose. Information briefing: Provide overview of MHS Help Desk contract scope and current operation including: MHS Tier support structure MHS trouble ticket process Performance metrics/call volume

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270 views • 14 slides
MHS Service Desk Overview

MHS Service Desk Overview

MHS Service Desk Overview. The Military Health Systems Service Desk (MHSSD) is the entry point into the MHS IT customer support infrastructure . Provides 24 x 7 x 365, toll-free, worldwide access to identify, log, analyze, escalate, track, and report problems for centrally-managed MHS systems.

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192 views • 0 slides

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