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Quality Management

CHAPTER 6. Quality Management. Learning Objectives. After completing this chapter you will: Understand the concept of Total Quality Management Know about how quality is measured and the different dimensions of quality

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Quality Concepts

Quality Concepts. Prof G Sinha VGSOM, IIT Kharagpur. Defining Quality. The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. American Society for Quality. Different Views.

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751 views • 61 slides

Six-Sigma Quality

Six-Sigma Quality. Chapter 9. 9- 2. OBJECTIVES. Total Quality Management Defined Quality Specifications and Costs Six Sigma Quality and Tools External Benchmarking ISO 9000 Service Quality Measurement. 9- 3. Total Quality Management (TQM).

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Chapter 9 Quality Management

Chapter 9 Quality Management. Total Quality Management (TQM). Total quality management is defined as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer. Quality Specifications.

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Quality Management

Quality Concepts

Six-Sigma Quality

Chapter 9 Quality Management