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Ombudsman skills - PowerPoint PPT Presentation

How to improve the necessary ombudsman skills: the Dutch experience

How to improve the necessary ombudsman skills: the Dutch experience. Areas of authority. Initiating an investigation into a grievance and ruling on the grievance. The ombudsman may decide whether to initiate an investigation. Personally investigating matters and inspecting documents.

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Ombudsman skills - PowerPoint PPT Presentation

How to improve the necessary ombudsman skills: the Dutch experience