'Perceived service' diaporamas de présentation

Service Quality

Service Quality. Learning Objectives. Describe the five dimensions of service quality. Use the service quality gap model to diagnose quality problems for a service firm. Illustrate how Taguchi methods and poka-yoke methods are applied to service design.

463 views • 26 slides

Service Quality

Service Quality. Learning Objectives. Describe the five dimensions of service quality. Use the service quality gap model to diagnose quality problems for a service firm. Illustrate how Taguchi methods and poka-yoke methods are applied to service design.

331 views • 26 slides

Service Quality

Service Quality. Learning Objectives. Describe the five dimensions of service quality. Use the service quality gap model to diagnose quality problems for a service firm. Illustrate how Taguchi methods and poka-yoke methods are applied to service design.

677 views • 25 slides

OPSM 405 Service Management

467 views • 24 slides

Chapter 14 New service innovation

Chapter 14 New service innovation. New service development (NSD). Introduction Growth in services Technology and new services Characteristics of services Customer relationship process New service innovations NSD process Summary & recap. Introduction. Growth in services

1.44k views • 23 slides

Chapter 14 New service innovation

Chapter 14 New service innovation. New service development (NSD). Introduction Growth in services Technology and new services Characteristics of services Customer relationship process New service innovations NSD process Summary & recap. Introduction. Growth in services

361 views • 23 slides

Service Quality

Service Quality. Learning Objectives. Describe the five dimensions of service quality. Use the service quality gap model to diagnose quality problems for a service firm. Illustrate how Taguchi methods and poka-yoke methods are applied to service design.

691 views • 21 slides

Service Quality

Service Quality. MD254 Service Operations Professor Joy Field. Dimensions of Service Quality. Reliability Perform promised service dependably and accurately. Examples : delivered home heating oil on schedule, correct diagnosis and treatment of a medical problem. Responsiveness

512 views • 13 slides

Definisi Jasa

Definisi Jasa. Jasa adalah setiap tindakan atau kinerja yang dapat ditawarkan oleh satu pihak kepada pihak lain, tidak berwujud dan tidak mengakibatkan kepemilikan sesuatu . Produksinya mungkin terkait atau tidak terkait dengan produk fisik . ( Kotler 2007:44). Pure Tangible Good. Pure

335 views • 12 slides

3Fold Service Quality

3FOLD Education Centre is the market leader in preparing students for international certification examinations.

150 views • 11 slides

The gap view of quality

The gap view of quality. Dr. A. Parasuraman. Valarie Zeithaml . Leonard Berry . GAP. Service delivery. Perception of service. Level of satisfaction. Customer expectations. Disconfirmation Theory. OUTCOME. +5. Delighted. Service better than expected. Service is as expected. Satisfied.

398 views • 10 slides