'Positive word' diaporamas de présentation

Chapter 12: Managing Customer Relationships and Building Loyalty

Chapter 12: Managing Customer Relationships and Building Loyalty. Overview of Chapter 12. The Search for Customer Loyalty Understanding the Customer-Firm Relationship The Wheel of Loyalty Building a Foundation for Loyalty Creating Loyalty Bonds

1.97k views • 48 slides

DEALING WITH GUEST COMPLAINTS

DEALING WITH GUEST COMPLAINTS. Guest complaints can be classified into 4 kinds : complaint about equipment , complaint about service attitude , complaint about hotel service quality , and complaint about unexpected events .

5.32k views • 34 slides

Using the Right Word

552 views • 34 slides

Wholistic Education (WE)

Wholistic Education (WE). Curriculum, Instruction, & Assessment (CIA) Model. Wholistic Education (WE) Curriculum Model. WE Curriculum Model FIVE Critical Attributes . Intellectually Engaging Highly varied, Multi- dimensional Requires Active Engagement Collaborative Personally Meaningful.

349 views • 19 slides

IAT and Ageism

IAT and Ageism. Becky Nixon and Alexis Rose Hanover College Fall 2005. IAT Greenwald and McGhee (1998) found black to be negative and white to be positive (white participants). Ageism Hought (2002) used ASD on first-year and third-year med students interest in geriatrics decreased.

265 views • 12 slides

Vocabulary/Inferences

169 views • 9 slides

Exercise: My strength pitfall challenge & allergy

In this presentation, Fro?jd Interactive - a web agency with technical core located in Stockholm, Sweden - shares one exercise that helps you to understand your self, others & your reaction to others so much better.

155 views • 9 slides

The Traits of The Best Ecommerce Payment Processing Charleston

The best platforms ensure that the payment processing is seamless and secure. Not just that but also payments are delivered/received in real time.

97 views • 9 slides