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IVR in Africa

ommunications, IVR in Africa allows customers to interact with a companys host system via telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. It provides an aid for transferring calls to recorded playback.

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IVR in Africa

In telecommunications, IVR in Africa allows customers to interact with a companys host system via telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. It provides an aid for transferring calls to recorded playback. IVR in Africa systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed.

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167 views • 4 slides

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IVR in Africa

IVR in Africa