'Problem management process' diaporamas de présentation

427 views • 19 slides

Problem Management

Problem Management. Service Desk. Version. 3.2. Problem Management. Incident Management. Problems Versus Incidents. Incident : Any event not part of standard operation of a service that causes an interruption to or a reduction in the quality of that service.

1.39k views • 17 slides

Problem Management

Problem Management. Service Desk. Version. 3.2. Problem Management. Incident Management. Problems Versus Incidents. Incident : Any event not part of standard operation of a service that causes an interruption to or a reduction in the quality of that service.

249 views • 17 slides