'Process owner' diaporamas de présentation

ITIL 2011 Introduction & Overview

ITIL 2011 Introduction & Overview. Agenda for the session. What is ITIL? What about ITIL, v2 v3 & 2011? Key Concepts Service Management & Delivery The Service Lifecycle The Five Stages of the lifecycle ITIL Roles Functions and Processes Further Learning Accreditation.

961 views • 72 slides

Process Management and Process Oriented Improvement Programs

Process Management and Process Oriented Improvement Programs. Chapter 2 Business Process Modeling, Simulation and Design. Overview. Process Management and the Power of Adopting a Process view Six Sigma Definitions Cost and revenue rationale Framework Key success factors

1.57k views • 52 slides

I nformation T echnology I nfrastructure L ibrary

I nformation T echnology I nfrastructure L ibrary. Mary Kay Wegner. ITIL Overview. ITIL Goals The Service Desk (why should we be so excited about ITIL) Service Support Processes & Service Delivery Processes Resources (including certification and implementation). ITIL Goals.

673 views • 48 slides

Moving from Checkmate to ArchiMate

Moving from Checkmate to ArchiMate. An introduction to the ArchiMate Forum & Language. Louw Labuschagne Certified TOGAF Practitioner. Agenda. Why use a formal Enterprise Architecture Language Where did ArchiMate originate How is ArchiMate constructed

1.03k views • 44 slides

UN/CEFACT Forum Wednesday, 16 March 2005 Lunch & Learn

UN/CEFACT Forum Wednesday, 16 March 2005 Lunch & Learn. ATG XML NDR Mark Crawford ATG2 Chair. UN/CEFACT. U NITED N ATIONS C ENTRE F OR T RADE F ACILITATION A ND E LECTRONIC B USINESS Under the auspices of United Nations Economic Commission for Europe. Outline. The Role of ATG

541 views • 39 slides

Thomas P Huber, MS ECS September 18 & 25, 2006

Micro-Systems in Health Care: Essential Building Blocks for the Successful Delivery of Health Care in the 21 st Century. Thomas P Huber, MS ECS September 18 & 25, 2006. Presentation to CCHA/CCS NICU Improvement Project . Aim of Presentation.

487 views • 35 slides

Lean Six Sigma Define Phase Tollgate Review

Define Phase. Lean Six Sigma Define Phase Tollgate Review. Lean Six Sigma DMAIC Tools and Activities. Review Project Charter Validate High-Level Value Stream Map and Scope Validate Voice of the Customer & Voice of the Business

1.47k views • 32 slides

Balancing SOX with Risk Based Audit Planning

Balancing SOX with Risk Based Audit Planning. The Institute of Internal Auditors March 9, 2004. Dave Richards, CIA, CPA Director, Internal Auditing FirstEnergy Corporation. Balancing SOX with Risk Based Audit Planning. Introduction & Overview Dave Richards, FirstEnergy

781 views • 31 slides

Andrew Smith

Andrew Smith . Consultant, Navitas BioPharma Consulting Non-Exec. Director : Alliance Pharma. Previously NHS Institute for Innovation and Improvement; Chairman Fishawack Communications President, Parexel Medical Marketing Division, USA (5 yrs)

487 views • 26 slides

376 views • 26 slides

UNITED STATES TRANSPORTATION COMMAND

1.05k views • 25 slides

Designing, Controlling, and Improving Organizational Processes

Designing, Controlling, and Improving Organizational Processes. Process Management.

395 views • 24 slides

Mobile OS Security

Rashad Maqbool Jillani rjillani@fau.edu. Mobile OS Security. Background. 1.5 billion mobile phone users (ITU) Mobile device capabilities are significantly advanced than those in the past PDA + Cell Phone = Smartphone Key question

443 views • 21 slides

Establish Process Governance

Establish Process Governance. Assigning Process Sponsor, Process Owners, Process Managers and establishing a Process Manager Council (PMC) and Process Owner Council (POC). Establishing Process Governance. How do we define Process & Service Governance?

460 views • 20 slides

Brown Bag Luncheon: ARMICS Stage 2 Update

Brown Bag Luncheon: ARMICS Stage 2 Update. Presented By: Susan Petersen January 9, 2008. Presenter Introduction. Employed at UVA since January 2004. Current Role: Manager of Planning & Accountability within Financial Administration.

385 views • 19 slides

Workspace Reorganization for Manhattan CHHA & Lombardi Programs Home Care Revenue Cycle

274 views • 17 slides

Your Contribution to Our WSI

Your Contribution to Our WSI. Welcome. Welcome participants Introduce self as host Welcome & introduce Lisa Parker from PD Welcome & introduce guest, Conrad Webb Welcome questions. Glossary.

293 views • 15 slides

Lessons from the Care Transitions Theme

Lessons from the Care Transitions Theme. Jane Brock, MD, MSPH Alicia Goroski, MPH.

258 views • 13 slides

Introductions

Introductions. Name Work experience Background in continuous improvement activities Expectations. What is quality?. Quality = Performance Expectation. Exceeding customer expectations. Producing the best results. Fitness for use. Total customer satisfaction.

234 views • 12 slides

Business Assurance Service

Business Assurance Service. An explanation of risk based auditing and reporting Anthony Garnett, Head of BAS February 2008. Traditional Internal Audit . Risk based internal auditing . Policies. Audit. Reporting. Starts with policies and agreed procedures

512 views • 6 slides