Product elements - PowerPoint PPT Presentation

ISM 270

ISM 270. Service Engineering and Management Lecture 2. Paul Maglio. Senior Manager, IBM Almaden Research Human Systems and Service Science Research Ph.D. UCSD in Cognitive Science B.S. MIT in Computer Science and Engineering

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ISM 270

ISM 270. Service Engineering and Management Lecture 2. Notes. Video of class available from website Username: Password: Homework 1 due next week Homework 2 due 2 weeks Office hours 5pm room 2085 Computer access to SOE account available Library challenges. Homework: Week 1. Link.

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SEM1 1.04 A- Product Service Management

SEM1 1.04 A- Product Service Management. Employ product mix strategies to meet customer expectations. Product Service Management. Concepts and procedures necessary to obtain, develop, maintain, and improve a product or service mix in response to market opportunities .

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378 views • 20 slides

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