What is Ask Us 24/7? Live Chat Reference – patrons can chat one-on-one with a librarian in real time. What is Ask Us 24/7? A free service to all residents of New York State, even if their library does not participate. Available 24 hours a day, 7 days a week.By creola
What is Ask Us 24/7? Live Chat Reference – patrons can chat one-on-one with a librarian in real time. What is Ask Us 24/7? A free service to all residents of New York State, even if their library does not participate. Available 24 hours a day, 7 days a week.By hyacinth-battle
View Questionpoint software PowerPoint (PPT) presentations online in SlideServe. SlideServe has a very huge collection of Questionpoint software PowerPoint presentations. You can view or download Questionpoint software presentations for your school assignment or business presentation. Browse for the presentations on every topic that you want.
QuestionPoint Chat. Tutorial for Chat providers. Log on to QuestionPoint at http://www.questionpoint.org. Click on “Launch Chat.” . Accepting a new chat question. Click on the chat question to accept it. Let’s look at the different parts of the chat console. Here are tabs you should use.
QuestionPoint Update. InfoEyes Meeting May 31 2007 Jeff Penka email@example.com. Upcoming Enhancements Setting a Foundation for Growth “Chat 2 (Preview)” Patron Interface. Available with “Preview” Release Production Ready Simple to publicize – one URL, post anywhere
QuestionPoint Chat. Tutorial for Chat providers. Log on to QuestionPoint at http://www.questionpoint.org. To practice chat, one person will log in as the patron. One person logs in as the librarian. Click on “Launch Chat” and then “Monitor Practice Queue.”. Accepting a new chat question.
Chat Follow-up & Referral. QuestionPoint Training Resource. Objectives: Determine when to use which chat resolution code Trace a resolution code to a record status Use question lists to follow-up on chat transcripts Conduct three basic types of follow-up
Global Reach, Local Touch. QuestionPoint @Your Library. August, 2002 Diane Kresh, Library of Congress International Federation of Libraries Association. working on behalf of libraries.
QuestionPoint Worldwide Cooperative Reference. ICOLC Meeting September 19, 2002 Paul Cappuzzello, West Region Manager firstname.lastname@example.org. Reference Challenges You’re Facing. Increase your library’s visibility & web presence
QuestionPoint Multi-type Consortia. Mark Beatty Wisconsin Library Services OCLC Network Office for WI Training and Automation Librarian Project Coordinator and Trainer http://lepton.wils.wisc.edu/ askwisconsin. Libraries Private Academics Marquette Alverno Technical Schools
QuestionPoint User Group Update. ALA Annual 2007 June 25, 2007. Service Enhancements Setting a foundation for growth and service evolution. Recent Enhancements. “Live Data” Analysis and Service Management via “Ask Reports” Ease of Use and Workflow
Quick Setup Guide for QuestionPoint. Profile. Please go to www.questionpoint.org Click on Librarian Login at the top of the page Enter your authorization and password to login Navigate to “Profile” on scroll down menu at the top right of the screen