Request tracking - PowerPoint PPT Presentation

ITSAM I am Campus-wide Service and Asset Management Processes

ITSAM I am Campus-wide Service and Asset Management Processes. Tara Hillis, Lisa Tomalty &amp; Dawn Keenan. https://uwaterloo.ca/it-service-asset-management. IT Service and Asset Management Program. The IT Service and Asset Management Program (ITSAM) initiated in September 2012

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537 views • 40 slides

Request Tracker 4 (RT4) Implementation Project

Request Tracker 4 (RT4) Implementation Project. Lisa Tomalty, ltomalty@uwaterloo.ca Information Systems and Technology. What is request tracking?. Ticket/request-tracking systems are used to coordinate tasks and manage user requests Users receive email updates on work being done

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420 views • 21 slides

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