Respect customers - PowerPoint PPT Presentation

You’re Part of a Great Organization

Welcome!. You’re Part of a Great Organization. About GCE:. Our purpose and reason for existence is to help people with disabilities find meaningful work. Maryland. Virginia. Kentucky. North. Carolina. Tennessee. South. Carolina. Mississippi. Georgia. Alabama. Florida.

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CHAPTER THIRTEEN

CHAPTER THIRTEEN. Service Recovery. L EARNING O BJECTIVES. Define a service breakdown Discuss causes of breakdowns Determine why customers leave Identify strategies to prevent customer dissatisfaction Implement frontline service recovery Spot roadblocks to service recovery.

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