Rightnow - PowerPoint PPT Presentation

RightNow Product Roadmap

RightNow Product Roadmap. September 2007. Agenda. Building on your investment Customer trends RightNow’s approach to CRM RightNow version 8 overview What’s new in 8.2 What’s coming in RightNow November 07 Q&amp;A. Simple Escalation &amp; Consistent Answers. Customer Choice. Proactive

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700 views • 51 slides

Active social listening: Social engagement

Active social listening: Social engagement. MARK 490 Week 4. Overview. Active social listening: How to engage responsibly Dealing with negativity in social media Social media fails and how to deal with them How do consumers feel about social listening (the creepy factor )?.

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453 views • 18 slides

Understanding the Power of RightNow 8™

Understanding the Power of RightNow 8™. David McCurrach Senior Solutions Consultant RightNow Technologies April 10, 2007. Agenda. Overview: What’s New in RightNow 8 Core product enhancements RightNow Service™ – Incident Management RightNow Marketing™ – Proactive Communication

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285 views • 13 slides

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