'Routine letters' diaporamas de présentation

Perform Clerical Procedures

Unit Code: D1.HRS.CL1.11 D1.HOT.CL1.05 D2.TCC.CL1.09. Perform Clerical Procedures. Unit descriptor. This unit deals with the skills and knowledge required to perform clerical procedures in a range of settings within the hotel and travel industries workplace context.

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ROUTINE LETTERS & GOODWILL MESSAGES

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ROUTINE LETTERS & GOODWILL MESSAGES

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Routine Letters and Goodwill Messages

Routine Letters and Goodwill Messages. Chapter 9. Business Letters. Why are they important ?. Permanent record Formality Organized, well-considered presentation. Characteristics of Good Letters. Clear content Goodwill tone Correct form. Characteristics of Good Letters Clear Content.

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Routine Letters and Goodwill Messages

Routine Letters and Goodwill Messages. When Do You Write a Business Letter?. When a permanent record is required When formality is necessary When the message is necessary. Types of Business Letters:. Requests Replies Goodwill messages. Characteristics of Good Letters:.

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Routine Letters

Routine Letters. Have you ever written a letter to a company? Did you expect a response? If you receive a fan letter complimenting your services, do you respond? Why might you do so? Why is it important to answer complaints or letters of concern immediately?. Purpose of Routine Letters.

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