'Service delivery systems' diaporamas de présentation

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Achieving self-healing in service delivery software systems by means of case-based reasoning

Achieving self-healing in service delivery software systems by means of case-based reasoning. Stefania Montani Cosimo Anglano Presented by Tony Schneider Pr. Introduction. Background CBR Implementation Experiment / Cavy Results.

487 views • 34 slides

Centers for Medicare & Medicaid Services Research Agenda

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Collaboration is Key

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Collaboration is Key

298 views • 16 slides

Introduction to Operations Management

Introduction to Operations Management. Objectives of lecture: To understand what is operations management Describe the role of OM within the organisation To understand the relationship between operations management and the division of labour

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Information Architecture: Connecting CRM to the Business

Information Architecture: Connecting CRM to the Business. Rob Collyer twitter: @ robatjanet community : https:// community.ja.net /users/rob- collyer. Is CRM just another system?. No. Customer Relationship Management.

133 views • 13 slides

Chapter 2: Contributing to the Service Culture

Chapter 2: Contributing to the Service Culture. Learning Outcomes. 2-1: Explain the elements of a service culture. 2-2: Define a service strategy. 2-3: Recognize customer-friendly systems. 2-4: Implement strategies for promoting a positive service culture.

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221 views • 10 slides