'Service desk' diaporamas de présentation

Business Service Management Training

Business Service Management Training. Welcome. Welcome to Business Service Management training: The intended audience is all of ITS. Total time to complete this is course is approximately one hour. To complete this training you must pass a nine question knowledge assessment at the end.

1.28k views • 85 slides

IT Professional Communication

IT Professional Communication. CCI Training Centers. Chapter 1: Achieving High Customer Satisfaction. A Guide to Customer Service Skills for the Service Desk Professional Third Edition. Objectives. 1. In this chapter you will learn:

792 views • 57 slides

The Dell KACE Systems Management Appliance Advantage

1.7k views • 57 slides

The Petroleum Registry of Alberta Energizing the flow of information

536 views • 38 slides

ITIL @ Deakin

ITIL @ Deakin. Richard Tan Head, Information Technology Services Division DEAKIN UNIVERSITY 14 th October 2003. Overview. Some Background Why ITIL? What are we doing? How did we get here? What are our timeframes? How are we doing it? Awareness & Training Tools, what tools?.

530 views • 34 slides

IT Service Delivery and Support Overview

IT Service Delivery and Support Overview. IT Auditing and Cyber Security Spring 2014 Instructor: Liang Yao (MBA, MS, CIA, CISA, CISSP). IT Service Delivery and Support. Introduction Goals and Objectives Expectations IT Service and Delivery Overview. Goals and Objectives.

862 views • 33 slides

Welcome !

445 views • 29 slides

Forefront Identity Manager 2010

Forefront Identity Manager 2010 . Technical Overview. Daniel Kaufmann (Microsoft Schweiz) Dominik Zemp (Microsoft Schweiz). Agenda. Identity and Access Business Needs and IT Challenges. Provide secure access to applications from anywhere . Multiple locations and devices.

659 views • 28 slides

DHH IT Quarterly Meeting FY 10/11 1Q

468 views • 26 slides

IT-CF Roles and Activities

IT-CF Roles and Activities. CF Mandate and Structure. CF Mandate: To manage and operate the CERN Data Centres and associated Computing Facilities . This includes procurement of servers and their administration, DC operational tasks and service management.

399 views • 20 slides

Operating the Open Science Grid

Operating the Open Science Grid. Doug Olson, LBNL OSG Consortium Meeting Milwaukee, WI 20 July 2005. Contents. The roles The players The script Infrastructure services Service desk functions Engineering functions Examples of some key scenes Acknowledgements How to get your tickets.

289 views • 17 slides

IT Performance Suite BluePrint

420 views • 16 slides

293 views • 14 slides

Information Technology Services uwindsor/its

244 views • 14 slides

UNCLASSIFIED

454 views • 12 slides

Benefits of Outsourcing Your Service Desk Software

It has never been so easy as now to set up Service Desk software. Just select prebuilt templates and workflows and use it or simply customize with configuration capabilities. Try a demo now.

305 views • 11 slides

Benefits of Outsourcing Your Service Desk Software

It has never been so easy as now to set up Service Desk software. Just select prebuilt templates and workflows and use it or simply customize with configuration capabilities. Try a demo now.

277 views • 11 slides

Servizi di Service Desk e Contact Center

Servizi di Service Desk e Contact Center . Vicenza, 16 Dicembre 2010. We deliver services, not technology. ItSI Our Mission.

280 views • 11 slides

IT Service Management Bill Wrobleski Director, Technical Infrastructur e, ITS wrob@hawaii

431 views • 8 slides

Business IT Support Services

Get the intellectually sound and business it support from Intellect IT.

145 views • 4 slides