'Service dimensions' diaporamas de présentation

What is LibQUAL + ?

What is LibQUAL + ?. Large-scale, web-based, user-centered assessment of library service effectiveness across multiple institutions. Co-developed by ARL and Texas A&M University, 1999 Responds to the increasing pressure for libraries to

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How would you define customer service?

How would you define customer service?. In a retail store: How long must I wait in line? If I cannot find an item, can I find a clerk who is willing to help? If an item is not in stock, how long must I wait to receive it?

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THE COMMON MEASUREMENTS TOOL

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