Service environments - PowerPoint PPT Presentation

Customers’ Roles in Service Delivery (Chapter 13)

Customers’ Roles in Service Delivery (Chapter 13). Gap 3 - Service Performance Gap Importance of Customers in Service Delivery Customers’ Roles Strategies for Enhancing Customer Participation. GAP 3. Provider Gap 3. CUSTOMER. Service Delivery. COMPANY. Customer-Driven

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Customers’ Roles in Service Delivery

Chapter. 13. Customers’ Roles in Service Delivery. The Importance of Customers in Service Delivery Customers’ Roles Self-Service Technologies—The Ultimate in Customer Participation Strategies for Enhancing Customer Participation.

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