'Service expectation' diaporamas de présentation

Lecture Three: Outline

Lecture Three: Outline. Organisational Buying Organisational Buying Situations Business Market Customers Classifying Goods for the Business Market The Supply Chain Business Buying Processes Buying Patterns Of Business Users The Influence of Brand Strength Customer Service Content .

730 views • 55 slides

Implementing Server Security on Windows 2000 and Windows Server 2003

Implementing Server Security on Windows 2000 and Windows Server 2003. Steve Lamb Technical Security Advisor http://blogs.msdn.com/steve_lamb stephlam@microsoft.com. Agenda. Prescriptive Guidance Introduction to Server Security Securing Active Directory Hardening Member Servers

691 views • 37 slides

CHAPTER 9

409 views • 16 slides

Chapter 5 --- Understanding Customer Expectations and Perceptions Through Marketing Research

Chapter 5 --- Understanding Customer Expectations and Perceptions Through Marketing Research. Donna J. Hill, Ph.D. Fall 2000. Provider GAP 1. CUSTOMER. Expected Service. GAP 1. Company Perceptions of Consumer Expectations. COMPANY. Part 2 Opener. Common Research Objectives for Services .

1.02k views • 14 slides