Service feedback - PowerPoint PPT Presentation

CHAPTER 14 Improving S ervice Quality and Productivity

CHAPTER 14 Improving S ervice Quality and Productivity. Overview of Chapter 14. Integrating Service Quality and Productivity Strategies What is Service Quality? The GAP Model – A Conceptual Tool to Identify and Correct Service Quality Problems Measuring and Improving Service Quality

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School Nurse programme and young people

School Nurse programme and young people. What have we been doing?. Consulting young people on what they want from school nurse programme Consulting on publicity material. What is important?. Visibility Independence Confidentiality / trust Non judgemental Good interpersonal skills.

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