'Service incidents' diaporamas de présentation

Office 365 Service Communications

Office 365 Service Communications. October 2013 Microsoft Corporation. Agenda. What is the communications philosophy?. What are Post Incident Reports ?. What happens when I have an outage ?. What are the various communication types and channels?. What is the Service Health Dashboard?.

591 views • 46 slides

Critical Phases in Customer Relationships

Critical Phases in Customer Relationships. Bo Edvardsson & Tore Strandvik. Presentation at AMA Doctoral Consortium, Miami October 28th 2004 Bo Edvardsson is professor, Service Research Center (CTF), University of Karlstad, Sweden

489 views • 36 slides

19 th November, 2008 LHCC Open Session

532 views • 30 slides

Technology Services Top 6 Strategies

Technology Services Top 6 Strategies. Reduce the number of service incidents Implement a zero defects warranty approach Grow the services portfolio though the lifecycle management process Create ready made offerings /segmented businesses

90 views • 1 slides