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Service process redesign - PowerPoint PPT Presentation

Designing and Managing Service Processes

Designing and Managing Service Processes

Designing and Managing Service Processes. Zeenat Jabbar. Overview . Flowcharting Customer Service Processes Blueprinting Services to Create Valued Experiences and Productive Operations Service Process Redesign The Customer as Co-Producer Self-Service Technologies.

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817 views • 33 slides
Chapter 8: Designing and Managing Service Processes

Chapter 8: Designing and Managing Service Processes

Chapter 8: Designing and Managing Service Processes. Overview of Chapter 8. Flowcharting Customer Service Processes Blueprinting Services to Create Valued Experiences and Productive Operations Service Process Redesign The Customer as Co-Producer Self-Service Technologies.

★ ★ ★ ★ ★

362 views • 33 slides
Chapter 8: Designing and Managing Service Processes

Chapter 8: Designing and Managing Service Processes

Services Marketing 7e, Global Edition. Chapter 8: Designing and Managing Service Processes. Overview of Chapter 8. Flowcharting Customer Service Processes Blueprinting Services to Create Valued Experiences and Productive Operations Service Process Redesign The Customer as Co-Producer

★ ★ ★ ★ ★

462 views • 29 slides
Chapter 8: Designing and Managing Service Processes

Chapter 8: Designing and Managing Service Processes

Services Marketing 7e, Global Edition. Chapter 8: Designing and Managing Service Processes. Overview of Chapter 8. Flowcharting Customer Service Processes Blueprinting Services to Create Valued Experiences and Productive Operations Service Process Redesign The Customer as Co-Producer

★ ★ ★ ★ ★

356 views • 29 slides
Radical Organisational and Service Improvement

Radical Organisational and Service Improvement

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314 views • 20 slides

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