'Service profit chain' diaporamas de présentation

Profitability: SURVIVING and THRIVING in a LAND OF GIANTS

Profitability: SURVIVING and THRIVING in a LAND OF GIANTS. Ken Wong. Key Number 1: The Right Priority and the REAL Enemy. MARGIN-SUCKING MAGGOTS Chasing the WRONG Customers In the WRONG Way For the WRONG Reason. Price. Minus. Cost. Profit: The Scorecard. Unit Margins. Net Income.

516 views • 35 slides

The Cultural Food and Drink Tour

The Cultural Food and Drink Tour. Our Tour Guides. Steven Weiss Noel Nelson Virginia Chen Sayaff Sajaad Ki Hong Gisselle Roa. Map of Downtown Brooklyn. Our Objectives. To provide a real New York food experience in the MetroTech area

424 views • 29 slides

Chapter 15 Organizing for Change Management and Service Leadership

Chapter 15 Organizing for Change Management and Service Leadership. Learning Objectives - Chapter 15. Uncover the implications of the service-profit chain for service management Examine how marketing, operations and human resource management need to be integrated in a service business

292 views • 27 slides

Services and Non-profit Marketing

Services and Non-profit Marketing. Chapter 12. Services Defined. A service is the .............of applying human or mechanical efforts to ................. A service involves a .........., ............or ...........that can not be physically possessed. Services Defined.

365 views • 24 slides

The Service Encounter

523 views • 18 slides

Explain the nature and importance of control Describe the three steps in the control process

Chapter 18: Foundations of Control. Explain the nature and importance of control Describe the three steps in the control process Explain how organizational performance is measured Describe tools used to measure organizational performance Discuss contemporary issues in control.

115 views • 10 slides